Help center

Announcements

• July 26th, 2022 | Lykke Lists COMP and DAI
• June 2022 | Transactions to Russian and Belarusian banks stopped
• June 2022 | The KYC UX in the app improved
• June 2nd, 2022 | Lykke enables USD deposits and withdrawals
• May 18th, 2022 | Update to Lykke Exchange T&Cs
• April 29th, 2022 | LKK Migration Announcement

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Getting Started

• What asset-pairs are supported on Lykke exchange?
• Where can I download the Lykke app?
• What are the fees and min amounts?
• Minimum requirements for Lykke Wallet

Account management and Security

• How can I change my personal data?
• How do I reset my PIN?
• How do I reset my password?
• How to setup 2-Factor Authentication?
• What does "credential storage" message mean?
• How can I change the base asset?

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Know Your Customer Verification

• What is proof of funds and why am I asked for it?
• Unsupported Countries
• Countries Risk Rating
• How can I find out which tier I belong to?
• How do I upgrade my Account Level?
• Account levels and Limits

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Deposit and Withdraw

• What are the rules for wire transfers? And how long do they take?
• What happens to my existing limits?
• Can I transfer funds to any account?
• How do I deposit using bank wire?
• How do I deposit digital assets or crypto currencies to my Lykke wallet?
• How do I transfer digital assets or crypto currencies to an external wallet?

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Trade from the Web

• How do I buy and sell assets from the web terminal?
• What is the difference between a market order and a limit order?
• How to trade assets from the web?
• How to export my transaction history?
• What are requirements for using Web Terminal?
• How can I start using Web Terminal?

Trade from your mobile

• How can I buy and sell assets using my Android device?
• How can I place or cancel a Limit Order on my Android device?
• How can I place or cancel a Limit Order on iOS?
• How can I buy and sell assets using my iOS device?
• How can I buy and sell Lykke coins with my iOS device?
• I sent assets to my Lykke Wallet, but I can’t trade. Why not?

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API

• HFT API V2 wallets whitelist/withdrawal manual
• API Documentation
• Does Lykke offer an API?
• API Wallet fees and limits
• How do I regenerate a new API key?
• How can I withdraw funds from my API Wallet?

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Private Wallet and ERC20 tokens

• What is a private wallet?
• Private wallet types: Private, Existing, Cold
• How do I add a Private Wallet?
• How do I add a Cold Wallet?
• How do I remove and recover a Private Wallet?
• How do I deposit assets to my Private Wallet?

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