Help center

Getting Started

• Does Lykke have an affiliate program?
• What currencies and trading pairs do you support?
• Where can I download the Lykke app?
• What are the fees and min amounts?
• Minimum requirements for Lykke Wallet
• How do I get started with Lykke?

Account management and Security

• How can I change my personal data?
• How do I reset my PIN?
• How do I reset my password?
• How to setup 2-Factor Authentication?
• What does "credential storage" message mean?
• How can I change the base asset?

See all 8 articles

Know Your Customer Verification

• What is proof of funds and why am I asked for it?
• Unsupported Countries
• Countries Risk Rating
• How can I find out which tier I belong to?
• How do I upgrade my Account Level?
• Account levels and Limits

See all 11 articles

Deposit and Withdraw

• What happens to my existing limits?
• Can I transfer funds to any account?
• How do I deposit using bank wire?
• How do I deposit digital assets or crypto currencies to my Lykke wallet?
• How do I deposit using Credit Card?
• How do I transfer digital assets or crypto currencies to an external wallet?

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Trade from the Web

• How do I buy and sell assets from the web terminal?
• What is the difference between a market order and a limit order?
• How to trade assets from the web?
• How to export my transaction history?
• What are requirements for using Web Terminal?
• How can I start using Web Terminal?

Trade from your mobile

• How can I buy and sell assets using my Android device?
• How can I place or cancel a Limit Order on my Android device?
• How can I place or cancel a Limit Order on iOS?
• How can I buy and sell assets using my iOS device?
• How can I buy and sell Lykke coins with my iOS device?
• I sent assets to my Lykke Wallet, but I can’t trade. Why not?

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API

• API Documentation
• Does Lykke offer an API?
• API Wallet fees and limits
• How do I regenerate a new API key?
• How can I withdraw funds from my API Wallet?
• How to deposit/withdraw funds to/from my API Wallet?

See all 7 articles

LKK, LKK1Y and LKK2Y

• What is LKK1Y?
• What is the on-the-run concept?
• What does trigger mean?
• How can I start triggering LKK1Y?
• What is LKK2Y Forward?

Private Wallet and ERC20 tokens

• What is a private wallet?
• Private wallet types: Private, Existing, Cold
• How do I add a Private Wallet?
• How do I add a Cold Wallet?
• How do I remove and recover a Private Wallet?
• How do I deposit assets to my Private Wallet?

See all 10 articles

KRIPT integration

• Integration with KRIPT
• How to execute transactions within KRIPT?
• How to connect KRIPT to Lykke Exchange?
• What does KRIPT and LYKKE integration mean?

ICO guidlines

• Is an ITO on Lykke Exchange legal?
• What is the regulatory status of conducting ITO’s?
• Is an ICO/ITO similar to an IPO?
• What is an ITO? Difference between an ICO and an ITO
• What is an ICO?

Announcements

• Delisted tokens on the Lykke Exchange
• August 6, 2020 | GBP deposits and withdrawals are once again available in Lykke Wallet
• July 2, 2020 | Delisting of TIME
• June 15, 2020 | Phishing scams are spiking. If it looks like Lykke contacted you, make sure it is really us.
• June 3, 2020 | Important update on GBP deposits and withdrawals
• NEO - GAS Distribution Rules