Help center
Getting Started
Account management and Security
- How can I change my personal data?
- How do I reset my PIN?
- How do I reset my password?
- How to setup 2-Factor Authentication?
- What does "credential storage" message mean?
- How can I change the base asset?
Know Your Customer Verification
- What is proof of funds and why am I asked for it?
- Unsupported Countries
- Countries Risk Rating
- How can I find out which tier I belong to?
- How do I upgrade my Account Level?
- Account levels and Limits
Deposit and Withdraw
- What are the rules for wire transfers? And how long do they take?
- What happens to my existing limits?
- Can I transfer funds to any account?
- How do I deposit using bank wire?
- How do I deposit digital assets or crypto currencies to my Lykke wallet?
- How do I deposit using Credit Card?
Trade from the Web
Trade from your mobile
- How can I buy and sell assets using my Android device?
- How can I place or cancel a Limit Order on my Android device?
- How can I place or cancel a Limit Order on iOS?
- How can I buy and sell assets using my iOS device?
- How can I buy and sell Lykke coins with my iOS device?
- I sent assets to my Lykke Wallet, but I can’t trade. Why not?
API
- API Documentation
- Does Lykke offer an API?
- API Wallet fees and limits
- How do I regenerate a new API key?
- How can I withdraw funds from my API Wallet?
- How to deposit/withdraw funds to/from my API Wallet?
LKK, LKK1Y and LKK2Y
Private Wallet and ERC20 tokens
- What is a private wallet?
- Private wallet types: Private, Existing, Cold
- How do I add a Private Wallet?
- How do I add a Cold Wallet?
- How do I remove and recover a Private Wallet?
- How do I deposit assets to my Private Wallet?