Help center

LyCI - Lykke Crypto Index

Pay LyCI and Smart LyCI

• LyCI Glossary
• What is Pay LyCI?
• What is Smart LyCI?
• How do I buy Pay LyCI and Smart LyCI?
• What assets are included in Pay LyCI and Smart LyCI?

LyCI Service Token

• What is LYCI and how can this help users?
• How do I buy LYCI?
• How do I settle LYCI, what are the fees and how long does it take?
• What is the difference between LYCI and LYCI service token?
• What assets are included in LyCI service token?
• What are the technical specifications of LYCI?

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Lykke Services

KRIPT integration

• Integration with KRIPT
• How to execute transactions within KRIPT?
• How to connect KRIPT to Lykke Exchange?
• What does KRIPT and LYKKE integration mean?

Web Terminal

• How to withdraw funds from the web?
• How to deposit crypto from the web?
• How to deposit fiat from the web?
• How to export my transaction history?
• How to Turn on 2-Factor Authentication?
• Unable to upload KYC documents from the website.

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API Wallet

• How do I generate a new API key?
• How can I withdraw funds from my API Wallet?
• How can I deposit funds to my API Wallet?
• How can I create API Wallet?

Know Your Customer procedure

• What is KYC and how to start the KYC process in Lykke Wallet app?
• What are the requirements for KYC?
• How long does it take to approve my account?
• Is there any age limit to use Lykke Wallet?

ERC20

• How to withdraw ERC20 token from Private Wallet on Android?
• How to withdraw ERC20 token from Private Wallet on iOS?
• The list of ERC20 tokens currently supported in Lykke Private Wallets
• Where in the App do I find the ERC20 token section?
• Why don't I see the tokens listed on my balance?

ICO guidlines

• Is an ITO on Lykke Exchange legal?
• What is the regulatory status of conducting ITO’s?
• Is an ICO/ITO similar to an IPO?
• What is an ITO? Difference between an ICO and an ITO
• What is an ICO?

LKK1Y and LKK2Y

• What is LKK2Y Forward?
• What does trigger mean?
• What is the on-the-run concept?
• How can I start triggering LKK1Y?
• What is LKK1Y?

Private Wallet

• How do I add a Cold Wallet on iOS?
• How do I add a Private Wallet?
• How can I remove Private Wallet that I do not need it on iOS?
• How can I remove Private Wallet that I do not need it on Android?
• Private wallet types: Private, Existing, Cold
• What is a private wallet?

Trading

• How can I buy and sell assets using my Android device?
• How can I place or cancel a Limit Order on my Android device?
• How can I place or cancel a Limit Order on iOS?
• How can I buy and sell assets using my iOS device?
• How can I buy and sell Lykke coins with my iOS device?
• I sent assets to my Lykke Wallet, but I can’t trade. Why not?

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Withdrawals

• How can I withdraw funds?
• How do I withdraw from my private wallet to my trading wallet?
• How to withdraw BСH to Trading Wallet on iOS
• How to withdraw BСH to Trading Wallet on Android
• Can I transfer funds to any account?
• What are the rules for wire transfers? And how long do they take?

Deposit

• How do I deposit using Credit Card?
• How do I deposit crypto assets on Android?
• How do I deposit crypto assets on iOS?
• How do I deposit using bank wire?
• What Credit Card is acceptable for deposit?
• I’m getting an error from Credit Vouchers. What does it mean?

Announcements

• Your community is ready for users

General FAQs about Lykke

My Lykke Account

• Where can I download the application?
• How can I change my personal data?
• How do I reset my password?
• How do I reset my PIN?
• What does "credential storage" message mean?
• Minimum requirements for Lykke Wallet?

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