How do I reset my PIN?

If you made a backup of your private key, you can change your PIN using the password recovery feature. To start password recovery, follow these steps:

  1. Launch the application.
  2. Enter your email ID.
  3. On the password screen, enter the incorrect password. (This forces the app to reject the password.)
  4. Tap the password recovery button.
  5. Enter all 12 secret words, and tap the Submit button.
  6. Enter a new password, and enter a hint to help you remember it.
  7. Enter and verify your new PIN.
  8. We send a code to the phone number linked to your account. Confirm that this is your phone number by retrieving and entering this code.
  9. Review the confirmation screen that appears. The system has accepted your new password and PIN.