February 12th, 2024 | iOS bug, some user can not back up 12 secret words

We are aware that some iOS users are experiencing an issues which prevents them from creating a backup of their account's private keys. We are working on a resolution but in the meantime we would like to assure you that you can safely use our web platform at https://wallet.lykke.com/ and in case of a lost account credentials we will be able to assist you with accessing your funds after a security verification.