How do I clear the cache and cookies in my browser?

In some instances, clearing your browser’s cache and cookies may help eliminate common browser related issues. To clear the cache and cookies of your browser, please follow the instructions below:

Google Chrome
Mozilla Firefox

Google Chrome

  1. On your computer, launch Chrome.
  2. At the top right part of your screen, click the three vertical dots glyph_ff.png.
  3. Click More toolsClear browsing data on the dropdown.
  4. Under the option basic, Choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

** Learn how to change more cookie settings in Chrome. For example, you can delete cookies for a specific site. 

Mozilla Firefox

  1. Click the menu button or the three vertical bars glyph_firefox.png and choose Preferences.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data….
  4. Remove the check mark in front of Cookies and Site Data.
  5. With Cached Web Content check marked, click the Clear button.
  6. Close the about:preferences page. Any changes you've made will automatically be saved.

** More information can also be found on Mozilla’s support page.

Microsoft Edge

  1. To view your browsing history, select Hub glyph_edge.png > Historyglyph_edge2.png
  2. Select Clear all history.
  3. Choose the types of data you want to remove from your PC, then select Clear.
  4. If you use Cortana and want to clear browsing history that's stored in the cloud, select Change what Microsoft Edge knows about me in the cloud, then select Clear browsing history.

** More information can also be found on Microsoft's support page.


  1. Launch your Safari and go to your navigation bar. glph_safari.png
    Click on HistoryClear History, click the pop-up menu, then choose how far back you want your browsing history cleared.

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