We have been informed by the banking partner we used for GBP deposits and withdrawals that due to a change in their business strategy, they will no longer serve clients in the crypto space.
Their decision is effective immediately and is unfortunately entirely outside our control. This means that, as of today, 03 June 2020 we will no longer be able to accept deposits and process withdrawals in GBP. Thus, we regret to inform you that if you want to cash out GBP, you will have to exchange it to either another fiat currency or to crypto. You can review the exchange steps for web here and for mobile app here.
We would like to point out that deposits and withdrawals in CHF and EUR will remain as normal. We want to remind that the withdrawal of USD is still possible, even though we cannot accept USD deposits. No other aspects of the trading experience will be impacted.
We are working on finding alternative solutions for our GBP and USD customers and will be sure to keep you updated accordingly.
If you have any questions, please do not hesitate to contact our dedicated customer success team via email: firstname.lastname@example.org